I had about 24 hours as a legal, law-abiding citizen, after passing my driver's written exam yesterday (I only missed ONE of 35 questions!). Then we had an "incident" this morning at the IHOP. The following is a complaint I just filed with the Better Business Bureau.
Filed against :
IHOP
James Street
Coralville IA 52241
Complaint Description:
I was taking my husband out for father's day breakfast at the new IHOP in Coralville. I understand it is a new restaurant, but it's been open for several weeks and I was appalled at the hideous service and other unprofessional behavior we experienced there. It was 15 minutes before anyone waited on us at our table. Another 45 minutes or so before we got any food. Everyone around us came in after us and had gotten their orders. We have a 3 year old who was so hungry, people around us felt so sorry for us they were offering us some of their food.
Then food was brought to us...but it wasn't our order. So we waited some more and were finally told that they'd lost our order but had resubmitted it and it would be out soon. Finally, they brought our order, but they had screwed up my son's order and my husband didn't get part of his meal. And then our waitress made some comment about how she'd reordered the adult meal for my son instead of the kids meal but would only charge us for the kids meal. Unreal...at that point I was thinking they should not make us pay for what they'd screwed up.
We asked to speak to the manager. THREE TIMES. The waitress kept telling us that the manager would be over, but never came. We'd wasted so much time, and were so frustrated, we finally said, look if he's not coming over here, we're leaving. She said ok. So that is what we did. They never brought us our check. At the rate they were going, we would've still been sitting there.
They ruined my father's day breakfast, they upset my son's schedule, and they were completely rude about things...making all sorts of excuses instead of making the situation right. Then this afternoon, we get a call from who I'm assuming is the police (Tim didn't tell me, he just started fuming), telling us we have to go pay for the meal. It's the worst experience dining I think I've ever had in my 35 years of life. I've been to other restaurants where they mess up, and they make it right -- graciously and with understanding that if we don't get good service, we won't come back and we'll tell all our friends.
I feel so badly for my husband who is right now driving across town to pay for a horrible meal and endure such frustration on a day that is supposed to be so special for him. We will never, ever go to this or any other IHOP again, and we'll be sure to let everyone we know how hideous it was. I wish we would've just left after not getting our food for so long and gone somewhere else and had a nice meal. I don't expect to get free meals all the time. I have family members who have worked in food service and understand that it can be very challenging. But this was beyond unacceptable.
Your Desired Resolution:
I just don't think it's fair we had to pay for such a horrible situation. But I don't want anything from them. And I guarantee I will never go there again. I just want them to know that that kind of treatment of customers won't keep them in business in the area. There are plenty of better places to enjoy a meal, places that appreciate our business.
Filed against :
IHOP
James Street
Coralville IA 52241
Complaint Description:
I was taking my husband out for father's day breakfast at the new IHOP in Coralville. I understand it is a new restaurant, but it's been open for several weeks and I was appalled at the hideous service and other unprofessional behavior we experienced there. It was 15 minutes before anyone waited on us at our table. Another 45 minutes or so before we got any food. Everyone around us came in after us and had gotten their orders. We have a 3 year old who was so hungry, people around us felt so sorry for us they were offering us some of their food.
Then food was brought to us...but it wasn't our order. So we waited some more and were finally told that they'd lost our order but had resubmitted it and it would be out soon. Finally, they brought our order, but they had screwed up my son's order and my husband didn't get part of his meal. And then our waitress made some comment about how she'd reordered the adult meal for my son instead of the kids meal but would only charge us for the kids meal. Unreal...at that point I was thinking they should not make us pay for what they'd screwed up.
We asked to speak to the manager. THREE TIMES. The waitress kept telling us that the manager would be over, but never came. We'd wasted so much time, and were so frustrated, we finally said, look if he's not coming over here, we're leaving. She said ok. So that is what we did. They never brought us our check. At the rate they were going, we would've still been sitting there.
They ruined my father's day breakfast, they upset my son's schedule, and they were completely rude about things...making all sorts of excuses instead of making the situation right. Then this afternoon, we get a call from who I'm assuming is the police (Tim didn't tell me, he just started fuming), telling us we have to go pay for the meal. It's the worst experience dining I think I've ever had in my 35 years of life. I've been to other restaurants where they mess up, and they make it right -- graciously and with understanding that if we don't get good service, we won't come back and we'll tell all our friends.
I feel so badly for my husband who is right now driving across town to pay for a horrible meal and endure such frustration on a day that is supposed to be so special for him. We will never, ever go to this or any other IHOP again, and we'll be sure to let everyone we know how hideous it was. I wish we would've just left after not getting our food for so long and gone somewhere else and had a nice meal. I don't expect to get free meals all the time. I have family members who have worked in food service and understand that it can be very challenging. But this was beyond unacceptable.
Your Desired Resolution:
I just don't think it's fair we had to pay for such a horrible situation. But I don't want anything from them. And I guarantee I will never go there again. I just want them to know that that kind of treatment of customers won't keep them in business in the area. There are plenty of better places to enjoy a meal, places that appreciate our business.
Comments
I've had people just flat walk out on their tabs for no good reason - not to toot my own horn but I was a damn good server - and we did not call the effing COPS, we just comped it because let's face it - one tab is not life or death to a restaurant.
The only time we ever had to call the cops involved a stolen checkbook and a guy who after drinking HALF of the huge bottles of Jagermeister that you find in restaurants, got in his car and drove away despite us insisting on calling a cab.
Totally unacceptable and unprofessional. I am pissed on your behalf.