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Customer service is a four-letter word. So's IHOP

I just got off the phone with the not-so-friendly general manager of our local IHOP, who called to talk about the complaint I filed.

So I launched into the tale, becoming more anxious and emotional by the moment. By the time I got to the part where the police called, I was practically spewing bile.

The man listened to me rant, then agreed that "if indeed" we had that kind of service, it was not acceptable. Sensing a "but" in here?

This is what he said: "If it were my family, if it had been me, I would have demanded to see the manager and stood up at the cash register until I saw him. I'm sure he would've made everything right, with a discount or something."

So apparently, calmly asking the waitress three times (THREE TIMES) to see the manager was where we went wrong in this situation. We should've thrown a holy-Mother-of-God fit in the middle of the restaurant, maybe with some stomping and yelling and cursing and pounding fists on the table. Demanded. My ass.

And of course he asked if there was anything he could do to change our minds about coming back to IHOP.

I said not a damn thing. I said every time we drive by the mall and see the IHOP, we're going to have negative feelings and say negative things about it. We're going to share our tale with all our friends and family (and anyone on the Internet who comes across this blog).

I do have to say that they were fairly quick to respond to our complaint. Happened on Sunday, got an e-mail and a phone call by Wednesday. Their service at the restaurant should be so quick -- although it literally FELT like we were there four days before we got our food.

IHOPE IHOP goes out of business.

Comments

Brianne said…
What a condescending asshole! What did he say when you told him you asked three times to see a manager? That manager was probably cowering in the back.

Unfortunately, a place like IHOP will not go out of business because there will always be kids and drunk people who go there at 2 in the morning or whenever. It's a shame.

I will never go there again though. I prefer Perkins anyway. :)
5:42 PM
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